If necessary, re-enable the skill and see if this solves the problem. Unpair and re-pair your Alexa device and Bluetooth device. 1. Alexa typically sits around completely dormant until called upon with the wake word (Alexa, Echo, Amazon, Computer). Not sure why since the Hue skill is already linked, unless the skill isn’t used anymore. A simple restart often solves a host of mysterious tech problems. If you want to set one of your Echoes as your default speaker, designate this in Alexa's settings. Now, with D-Link smart … In the Windows Task Manager dialog box, select the … If your Wi-Fi is down, reset it and see if that gets Alexa responding again. Enjoy Alexa compatibility now with D-Link smart plugs and cameras. This is usually caused by a third-party integration, which adds your Hue bulbs again. Why does the device’s status Show “Offline” on Alexa? Alexa might seem to be unresponsive because your Echo is too far away from the router. Connect to your router's 5 GHz channel. If there's already a group set up, try deleting it and setting up a new group. Restart your modem and router. Alexa App is Slow or Unresponsive; Alexa App OS and Software Version Compatibility; Download the Alexa App; Sign Out of the Alexa App; Turn Alexa Phone Notifications On or Off; Use the Alexa App on Computers ; What is the Alexa App? Press the microphone button on top of the device to turn it on again. Check that your Alexa device and the Alexa app have the latest software version. I’ve disabled the switch in Alexa and re-enabled it a couple of times. It appears to be a problem with the app update and how it does not work with Alexa as advertised. It's implemented as a shared service of the services host (svchost) process. Echo devices might be grouped improperly, or there might be Wi-Fi issues. The Leviton app turns it on/off fine. After a few second your Geeni devices will be displayed under smart home in the Alexa app. 4. Tap on Skills & Games. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. For example, if the Echo in your kitchen is named after its location, you can say, "Alexa, play Coldplay in the kitchen.". I also have a plug set up in my bedroom so that my bedside lamp can be connected to it. It appears to be a problem with the app update and how it does not work with Alexa as advertised. Anyone else having this problem or know how to fix it? As I stated above the app works with the switches but no longer with Alexa since the update. Tap on Your Skills. If restarting and relaunching the app didn't work, you may need to update the app. Went to Hue app, turned light on- it worked. Check your Alexa voice history. I have reset and still not working, the remote on the Kasa app works fine though? Alexa can make calls only when you've set up your contacts correctly. Input your Geeni account username and password. The Alexa app discovers my other items I.E. Tap on Disable. If not, check your internet access and remote control settings. Make sure things are labelled 'light', 'heating' and so on. Tap on Wyze and then Disable Skill. These troubleshooting steps apply to the Alexa App and Alexa-enabled devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. For example, you can't start the Jeopardy skill by calling it "that word game." I tried the SN reset, many times, but Alexa still can’t discover my Hue light. Did one of the bulbs in your Philips Hue smart lighting setup become “unreachable”? Return to the Alexa app -> SMART HOME in the Alexa app. The cord is stuck behind my nightstand and it’s hard to reach. If your smart plug has a red blinking light. @AnimeshBote I am using a sort of virtual devices, too. Restart the Alexa app on your phone. Restart the Alexa-enabled device. However, no serial # can be found on this bulb. See all Amazon Alexa voice commands. The app version is on my Samsung S5 and is version 1.23. This simple action may restore Alexa control to your Smart Device. Things can get messy when you end up with duplicate lights in your Alexa set up. Name your Echo devices accurately. My Alexa no longer recognizes my Hue A1 “old version” bulb. Here's what you should do: Check the Wi-Fi connection. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. Alexa can't make calls if the Echo isn't properly connected to the internet. Verify that the device still responds to commands through the Feit Electric app. The easiest way to do this is by saying "Alexa, discover my devices." Smart bulbs acting up? Lavi says: November 7, 2020 at 3:30 am. There may be a simple culprit, such as a power or internet outage. Here's what to do: Make sure your smart home device is compatible with Alexa. You need to reference the right name when starting a skill. I still couldn’t use any scenes so I tried disabling and relinking the Hue skill and it is failing to link for some reason, so now nothing works. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. Control Your Smart Home With the Alexa App for Android, How to Get an Amazon Echo Show Up and Running, Make sure your Echo has power and internet access, Make sure the Echo's microphone is turned on, Make sure your smartphone and Echo are on the same Wi-Fi network, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults, Make sure you've set up a smart home device group, Make sure the right Echo is set as your preferred speaker, Make sure your Alexa-enabled device is in Wi-Fi range, Make sure your contact information is correct, Make sure your smart home device is compatible with Alexa, Make sure Alexa and the Bluetooth device are properly connected, Make sure that your Bluetooth device uses a supported Bluetooth profile, Unpair and re-pair your Alexa device and Bluetooth device, Make sure you're calling the skill by the right name. This is a problem with app to Alexa connection. Make sure your Echo is in Wi-Fi range. 02 - Did a "forget all my devices" from here:https://alexa.amazon.com/spa/index.html#appliances ( this can also be done from within the Alex app itself ). Move it closer to the router and see if this solves the problem. If it blinks red for a few seconds and goes to Off a. Turns out the skill won’t link unless I press the button on the Hue2 hub which isn’t mentioned anywhere. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. If you're asking Alexa to play music on an Echo device in one room, but another Alexa-enabled device starts playing music somewhere else, there are a few solutions to try. This smart plug really is amazing, I can walk out of my bedroom, tell Alexa good morning and not only do I get my weather report, but my living room light turns on. Harmony hub, Ring and Yamaha Multicast. Please try a little later." Tap on the three lines in the upper left-hand corner. Many of these troubleshooting steps overlap from one problem to another. The Sylvania smart bulbs I selected were the BR30 LED Light Bulb which is a 65-watt equivalent. Copyright 2019 Merkury Innovations. The devices still respond to voice commands. If you're not speaking clearly, Alexa may seem baffled by your voice command. This may help minimize Wi-Fi disruptions on the 2.4 GHz band. Amazon Echo devices can take the place of a home phone. Update your router settings. Ensure that you're calling a preset contact who can receive calls via their Alexa device. Your lights, your command. If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. Make sure you're calling the skill by the right name. Try a manual reset. If Alexa doesn't discover your smart home device, here are some solutions to try. If it's orange, the Wi-Fi connection isn't working properly. Alexa might seem to be unresponsive because your Echo is too far away from the router. Light Bulbs. This is my first Leviton smart device. You may be attempting to add a new smart home device, but Alexa can't detect it. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. This simple troubleshooting step sometimes jogs the skill back to action. It stopped working again for me after about an hour. If you or another user accidentally disabled the skill, it won't work. Archived. It's a great time to fill your house with smart light bulbs and switches -- but do yourself a favor and read this first. It worked fine with Alexa and all the … Learn More. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Make sure the right Echo is set as your preferred speaker. … After logged in to the Alexa App, go to skills in the menu. If you're not speaking clearly, Alexa may not understand the name of the contact you're trying to call. Restart your Echo device. Make sure the skill is enabled. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. Alexa can only detect Alexa-enabled smart devices. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Make sure that your Bluetooth device uses a supported Bluetooth profile. In order to test the Sylvania Smart Home app, I added to my Android phone using Google Play. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Within the Alexa app, the thing to do is make sure things have unique names. This is a simple, basic troubleshooting step, but it's worth it to make sure. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. If Alexa can't seem to stream music from Spotify or another streaming service, it's often a bandwidth or Wi-Fi connectivity problem. Restart your Echo device. Restart the Alexa app via its Settings menu and then relaunch the app. Make sure you've set up a smart home device group. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Help & Questions. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. Update the Alexa app on your iPhone or Android. Close. Register in Alexa & login into app. Restarting your Alexa-enabled device is always worth a try. 7 things to know about smart lights before you buy a boatload of them. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Download the manufacturer's companion app for your smart … She's written tips and tutorials for Microsoft Office applications and other sites. Restart your modem and router and see if this gets your music streaming again. I have set up the bridge and paired it with my Alexa app. I have followed all set up instructions, “discover device” instructions. Alexa skill is unresponsive… Search for Geeni then tap Enable. Alexa says Philips Hue devices unresponsive. 04 - Re-Enabled the Hue skill inside Alexa --- NOW everything works properly again. Common issues found with Lutron Caséta switches and dimmers include light bulbs not functioning correctly, Caséta not connecting to Siri, and the Smart Bridge not working. Alexa app says “Device is unresponsive” Question. Power cycle all C by GE light bulbs by turning them off at the power source for 20 seconds; Wait 60 seconds for the bulbs to reconnect ; Check to confirm this worked by giving a voice command or by controlling your lights in the Google Home app; Solution #3: If Solutions #1 and #2 do not work, you may need to do a hard reset … The message Device is unresponsive is shown for few secs. The key is you need to press the button on the Hue hub when linking the skills and discovering devices. AR-110 The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. How to Connect a Smart Plug to your Alexa. Thre are several reasons why Alexa and your Echo device might not be working together properly. Make sure your Alexa-enabled device is in Wi-Fi range. If necessary, restore your internet connection and then try calling again. I now enabled the Alexa Hue skill again, and everything is back normal and just works. The easy fix is to make sure you are using the original power supply that came with the unit. Please post here when the issue has been fixed. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. Reset the Echo to factory settings. Same here, Alexa with Hue skill is definetly broken since last update, it won't control any of my lights anymore. … Maybe Alexa just can't hear you. Smarter Camera Views Is your Wi-Fi camera view restricted to your phone? If it isn't, take steps to restore your internet connection. I can use the names of the individual bulbs, but nothing else. If your Echo device can't pair to Bluetooth or the Bluetooth connection drops, double-check that you've set up the connection correctly. Disable and re-enable the skill. Reply. Sometimes, manually cycling the light is the only thing you need to do to restore … When you add more LIFX to your home, you may quickly add them to Alexa for voice control. As I stated above the app works with the switches but no longer with Alexa since the update. Here's a look at the 8 most common Alexa and Echo problems that users encounter with Alexa and their Echo devices, along with some simple fixes. Written by Feit Electric Complete device setup online. Not anymore. I myself disabled the skill since someone said the skill was not needed anymore inside Alexa app, and ran a re-discovery while pushing the Philips Hue hub's button, and everything was discovered correctly BUT when I say "Alexa, turn on the lights" I always get a reply "Sorry, couldn't find a device named lights" !?!#!? Just ask Alexa. A simple reboot may fix any glitches your modem and router are experiencing. Enter your Wi-Fi password if asked, then tap Continue. Repeat this multiple times and turn it on again. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. This does not exist on my … Make sure things are labelled 'light', 'heating' and so on. An unplugged Echo or internet outage might be the reason Alexa's ignoring you. The instructions may vary depending on your device, but they should be roughly the same. Alexa devices use a USB power … Check the Wi-Fi connection. She may have heard, "Call the chin" instead of "Call Gretchen.". However, there … There are no LED's lit or blinking on the earbud.Earbuds are not power on ; What does it mean when the red standby light on my TV is flashing? Move it closer to the router and see if this solves the problem. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. Update the software version on your Echo. If Alex's having issues connecting to Bluetooth, here's what you should do: Make sure Alexa and the Bluetooth device are properly connected. It's easier to keep track of your Echo speakers if they're named logically. 1. For more information, visit Mygeeni.com. Make sure your Echo has power and internet access. Sometimes, removing your paired Bluetooth device from Alexa and then pairing it again will solve the problem. Check for device or setup issues. Turn off any Wi-Fi-connected devices you aren't using and see if this solves your streaming problems. If your smartphone and Alexa app are on a different Wi-Fi network than your Echo, your Echo won't be able to respond. If Alexa and your Echo aren't responding, try changing the wake word and see if that gets your smart speaker and digital assistant back up and running. I assumed bulb blown. However, switching on and off my Echo show resolved my problem. Note: Some manufacturers listed may not be available in all countries. Go to the detail page for the corresponding smart home skill for a list of compatible devices. This is a problem with app to Alexa connection. Make sure your Wi-Fi password is correct. Two ways to get started. Once disabled, tap on Enable to Use … Plug your smart … 1. See if rebooting your modem and router fixes Alexa's Wi-Fi connectivity issues. Once you update your app, see if this resolves the calling problems. Some of our frequently asked questions about the smart bulbs will be answered here including: Device setup, voice control, smart scenes, schedule/timer, removing or restoring a device or device information. Press question mark to learn the rest of the keyboard shortcuts, https://alexa.amazon.com/spa/index.html#appliances. 2. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Alexa skills are like voice-driven apps within the digital assistant. Try reboot the device and re-discover on Alexa. Why doesn’t my Smart Plug turn on my device? Restart your modem and router. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. No matter what the problem, when all else fails, try resetting your Amazon Echo device to its original settings as a last resort. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. For example, if you're in the kitchen and request music, the kitchen Echo responds. Wait for your smart light to populate within the WiZ app, then tap Finish. If your device has a screen, check the light on the device. I am emulating a real device via API. If you are having trouble connecting the smart device to Alexa please reference this video or guide. Make sure the Alexa-enabled device is in Wi-Fi range. Alexa won't be able to execute a skill if the Wi-Fi is down or not connected correctly. If you reset the device, you'll need to register it to your Amazon account and enter device settings again to use it. I have viewed the pics of bulbs online where the serial number is located. After updating your router's settings, try asking Alexa to discover your smart home device again by saying, "Discover my devices.". The smart card resource manager service runs in the context of a local service. Another low-tech tip is to move the Echo closer to where you're speaking. Make sure the Alexa-enabled device is in Wi-Fi range. The loss of Wi-Fi, a misfired signal, or any of a dozen potential causes can make it difficult for Amazon to find your smart plug. Alexa, Make My Home Network Smart with D-Link. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Change the wake word. This way, whenever you request music, only the designated Echo responds. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. That’s why we have provided a troubleshooting guide to help you solve any issues you may have with your Lutron Caséta system. Wireless connection could have been lost. Here are some ways to troubleshoot your Alexa Wi-Fi connection: Check the internet connection. See if this solves your calling problems. Schedule a Callback We all have our hands full sometimes. Thanks to one of the comment and your post! Check what Alexa heard. Turn Brief Mode On or Off for Your Echo Device; Quick solutions Devices & … You might not have one of the Smart WiFi LED bulbs. See if Alexa can recognize your smart home device. I checked the Alexa app today and it says all my … Still no joy. Make sure your smartphone and Echo are on the same Wi-Fi network. While your Echo should receive updates automatically, an outdated software version may be causing Bluetooth connection issues. Tricia Goss has been a writer and editor for 10+ years. Restart the Alexa app via its Settings menu and then relaunch the app. Within the Alexa app, the thing to do is make sure things have unique names. When I switch on light, a new ReportState is sent over, but no TurnOn directive hits my lambda function. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. Reset the Alexa-enabled device to factory defaults. Reduce Wi-Fi congestion. Alexa can stream live video from your camera to Amazon Fire TV, Echo Show, or Echo Spot. Choose discover devices. Check the Echo device's software version and update it if necessary. Reduce Wi-Fi congestion. Restart the Echo. Make sure your contact information is correct. I had to discover devices again to get it to work. - I even got a notification in the Alexa app that it found the Hue now ... which I have not seen before the update of the app ... the notifications on my Android 9.0 phone, say something like: "New light found, named XXXXXXXX, to control it say ..... ", "New light found, named YYYYYYYY, to control it say ..... ", "New light found, named ZZZZZZZZ, to control it say ..... ". Hurray!! Does the Smart Home system work without the hub? If it does, the issue is with your Alexa smart product. Restart the … Just got my first smart light which works with Phillips Hue. When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. 3. See if Alexa can now detect your smart home device. Restart the Alexa app on your phone. I've enabled and disabled the skill and ran "discover my devices" and nothing worked. In theory it shouldn't make any difference for Alexa. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Go to Amazon's Alexa page and try to complete the setup there. Alexa currently supports Advanced Audio Distribution Profile (A2DP SNK) and Audio/Video Remote Control Profile. Your Alexa-enabled device might not be able to stream properly because of its location. Alexa says Philips Hue devices unresponsive. To resolve most discovery issues with your Amazon Smart Plug, try these steps. Double check whether Kasa App can remotely control the device or not. If your smartphone and Alexa app are on different Wi-Fi networks, your Alexa won't' be able to detect an Echo or other Alexa-enabled device. If you choose this option, you'll need to register the device to your Amazon account and enter device settings into the Alexa app again. Go to the iTunes App Store or Google Play and see if there's an updated version available. When the message comes up you can not see the current state of the device. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? To check if Smart Card service is running. Press CTRL+ALT+DEL, and then select Start Task Manager. See if your internet is up and running. Go to Alexa app > Devices icon in the button right > Plugs – Look for plugs (Most likely to be named as First Plug or Second Plug) There could be voice-recognition glitches or problems with your Amazon account setup. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. 5 things to consider before installing smart light switches. Sometimes you issue a voice command, but Alexa and your Echo don't respond or respond with something like, "Sorry, I don't know that one," or "Sorry, I'm having trouble understanding you right now. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. If Alexa isn't responding properly, there are some easy fixes to try. The smart light will be connected to the same Wi-Fi network your mobile device is connected to. I tried disabling and deleting all devices. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. About 90% of Hue Light issues occur because someone manually shut a light switch off. The only option I have not tried is entering the Serial #. I tried the SN reset, many times, but Alexa still can’t discover my Hue light… Resource manager service runs in the Alexa app, restart your modem and router are experiencing from one problem another... Is sent over, but the first option loads devices that are unresponsive do is make the... Hub which isn’t mentioned anywhere skills are like voice-driven apps within the app. Stops recognizing a smart Plug, try these steps first: make sure your Bluetooth is... 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