A common issue with Hue lights is that they are unreachable. If i unplug the Dot the lights become unreachable. I suggest you open your Philips Hue app and take a look at Settings > Light Setup then tap on the "i" symbol beside the bulb(s) you need to remove.Scroll to the bottom of the resulting page and tap the "delete" button. Other Things You Need to Know… You can control several Hue Bridges simultaneously. I can manually turn it on and off through the app, interestingly, so I know it is working. This started 2 days ago. I don’t know if one can perform the initial setup of the Philips Hue hub etc. Too far away from your bridge – This depends on your set up and how many bulbs you have, if this is your first bulb then it could be too far from the bridge. Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. Hopefully this is a bridge firmware glitch that can be fixed ASAP. I did this on all bulbs and all working over Xmas, then just after new year, they all went again. This does not look that smart and it is the last thing you want! You can choose whichever you want to enjoy controlling your smart bulbs easily. I have a big setup—heavily invested in this platform. The Philips Hue lights are some of the best smart lights you can buy for your home. I will return this product and byt IKEAs instead! How Can I Know The IP Address of Philips Hue Bridge? 2- Go to the setting section. In French, the message displayed by the App, for the Lights and accessories, is "impossible d'établir le lien". Done everythingand nothing happens. I briefly had them working earlier this morning after a hub reboot, but minutes later they stopped working … If you see any part of this button that is not lit then it means that you need to reconnect the Hue bridge again. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Let’s take a detailed analysis of how are you going to fix the issues with your hue lights if they are unreachable. There could be many reasons for lights not being able to connect with the app. Some of my Philips Hue lights look unreachable. These are common issues as to why your Hue bulbs are not reachable, it could be as simple as they are not turned on so have no power going to them, or that they are just too far away. I have 32 HUE lights that are unresponsive now! How and when do I update my Hue software? I just bought several hundred worth of these bulbs to work with Apple’s HomeKit. Same problem. GE Link bulbs routinely become unreachable from the Hue Bridge. I have deleted my home in the homekit apllication (click on the home icon at the upper left corner, then scroll down and select delete home). Do I Need Internet Connection To Control Light Bulbs? I dont know why. 4- Look for the light you can’t control. Some simple steps to follow in this regard are as follows: While changing the channel, make sure that all your lights are turned on and working. Launch the Deco app, tap the Add icon at the upper right corner, choose Smart Devices-> Lights-> Hue Light (Philips). I have only have mine for a day and its saying its unreachable but it keeps on turning on and off, I am very confused and I would like to find out the issue. You can add up to 50 Philips Hue lights and accessories to one Bridge. In fact, the entire Hue Entertainment feature is incompatible with third-party lights. Do they do that if you use the app or a Hue switch? Whole system completely bricked, despite resetting & reinstalling. What if the lights (total of 5) have been working for months now all are unreachable? How do we get help from hues , would be helpful if they had chat. If you can easily control the bulb from your app then this means that the issue is with the bridge and bulb placement. The status message in Hue Essentials is: Unreachable It can happen to only one light bulb from some brand but also to your native smart lights from Philips Hue. The problem Now we can use hue: bridges: - host: 192.168.1.212 allow_unreachable: true allow_hue_groups: true again, unreachable lights (as in lights cut off power) are displayed as available, while they in fact are not. Here is the response I got: Your Hue Bridge has been disconnected from your account due to a factory reset. 4. You can fix this problem by switching on all the bulbs and resetting your brightness level. GE Link bulbs routinely become unreachable from the Hue Bridge. It will then either automatically reconnect, or it will allow you to rediscover it. Once the light bulb was on I added it as I would a new light bulb. Now all four are reachable again and everything seems to work fine. Like many others posting here, my 12 HUE lights had worked problem free for over a year. Come on philips hue, get your act together! Use multiple motion sensors to create follow-me light sequences. However my bulb keep dropping their links to the hub. So It would seem to be a interference problem. The Philips Hue Bridge will become an essential part of your Philips Hue system as soon as you own a few more of these smart light bulbs or want to access the features of the Hue Bridge. You have added them but when it comes to turn them on and off the app says it cannot connect to that light bulb. They have been working fine for over a year and all of the sudden have become unreachable. I have one that has suddenly (after 1 year plus) become unreachable. These smart and energy-efficient LED lights come in a wide variety of shapes, sizes, and models to suit your space. I believe the Phillips Hue lights will continue to work, even if access to the internet has been lost. Issue 3: Hue Routines can’t be triggered in Alexa Prime Day 2020 is finally here! Red circled exclamation mark in the Hue app. Red circled exclamation mark in the Hue app. The most common issue with Hue lights is, they are unreachable. Can not get the hues app to discover the sensor or bulb. Final Thoughts. I deleted the bulb from the room Searched for the bulb again Found it assigned it to the lamp in the livingroom. I’ve tried everything listed here,to try and get these very expensive bulbs back online and working again. If this doesn’t fix your problem, or you don’t have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it. Please advise me on how to fix this issue. To see if this is the case try plugging the bulb into a light that is a close to the bridge as possible, turn it on and see if you can control it from your Hue app. Indeed, this issue is common in outdoor smart bulbs where they are placed at large distances. 3. Guess I’ll irritate myself with that this weekend. Hue lights Unreachable. All my lights became unreachable. It is beyond my understanding, that Philips can keep ignoring all the desperate cries for assistance in solving the problems their client are having with Hue bulbs out of reach? Not sure if this is a sustainable situation. Looking into the Philips Hue App, they appear as "Unreachable" (no link). Copyright 2021 huehomelighting.com | Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark of the respective owners. If Hue Lights only work for certain periods, it could be as a result of the bulbs being outside the range. Any and all help with this will be appreciated, thank you Worked fine until 9am this morning. This adds a config for Hue lights to allow unreachable lights to still work. Here you can then change the channel, ensure all your lights are turned on when doing this. No matter what fixture I put it in or how many times I turned the lamps on and off, nothing. All other smart home devices are ok. All you have to do is follow the steps outlined above (depending on the problem) and your Philips Hue Lights will start working again. Same problem here. This is currently the main drawback to purchasing a third-party light for the Philips Hue system. Bought a startkit yesterday. Click on the info icon. Same problem here. Looking into the Philips Hue App, they appear as "Unreachable" (no link). Help us with your product Philips hue. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals. Archived. Your email address will not be published. Why are my lights unreachable? My system worked well for 3 years. Do any third-party lights work with Philips Hue Play HDMI Sync Box. The system has cost me £000s and it’s infiriating that something which used to work, now doesn’t, probably because of a software update their end. Equally, accessories might stop working as you’d expect. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. Mine have been working fine all year, and one of my motion sensors just became unreachable. Activate scenes or groups for both motion and non-motion events. One other thing here to take note of is how the hue light bulbs connect. Just go to the settings of the Hue Bridge that you have got where you can easily add the serial number of the bulb you are about to connect. Philips Hue Lights Unreachable This was a huge problem that we had in our house. Open the Philips Hue app, b. I’ve tried most things listed except starting from scratch. I have deleted the app twice and there is now no connection at all between the bridge and the lights. How To Connect The Hue Bridge. The problem I’m having is my lights are set on a timer, but one light doesn’t go off when the timer expires. Starter kit plus two white lights. If with the bulb closer to the bridge it still cannot be found then you can add the bulb by manually entering the serial number via the Hue app. There is an issue with the Philips Server, so changing your lights via Google Home, Alexa or Siri is effected. This is a common issue and can be very frustrating, however there are a few reason this can happen, once you know which reason it could be then you can easily fix it from there. Wait two minutes while your Hue system starts back up. I had them both set to turn off and on at specific times. The fix here is to either  move the bulb closer to the bridge than it originally was, or add in another Hue bulb that is in between where the first bulb was and the bridge. If this ain’t fixable quick, they’re all going back to amazon with a filthy review. Running Hue 2.1.0. Hue lights Unreachable. Unreliable Lights. Check the connection, however it sounds like a faulty light and maybe worth contacting Philip to see what they say, and if they can replace it under warranty. – Fix the Issues with Your Philips Hue Lights, Probable Reasons Of Lights Being Unreachable. You can turn on or off the lights from the main to see whether the lights are working fine or not. Turn On the power switch to the device you're having problems with. Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. The app will also work on Zigbee Light Link protocol just like hue bridge and hue bulbs. & much like everyone else, I had 3 bulbs unresponsive after my power outage, but one wouldn’t even turn on. It is safe to update the Hue bridge. It won’t shut off unless I physically unscrew it, and I’ve tried resetting the hub AND the channel. I tried the following - PTP Homey - PTP Hue bridge To counter this issue, make sure that the light bulb is plugged into a traditional light socket. How the heck am I going to read the number on this light strip which is about 25 feet at the highest point of the log cabin interior ceiling. They aren’t reachable. The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. Thanks so much! This forum has been very helpful. I have uninstalled and reinstalled the Hue and Alexa apps but when I go to connect, Alexa says she is unable to link Hue with Alexa. Mine are still not working, deleted app, added back, removed all lights, changed the channel, typed in serial numbers manually still nothing. Philips Hue is still the best smart bulb you can buy, and it's getting cheaper and easier to trick out your home with the smart light. My Alexa app and my Echo both advised me that my lights are unresponsive! Beyond frustration! For instance, if you have got a few bulbs that are working just fine except the newer additions which aren’t able to work ideally then there is a distance issue. I have 21 lightbulbs, and they are all listed in the home app but they are all currently on reachable. 3 - Click on light … Want to know about them? For those having remote access issues, I updated the app on my phone to version 3.17.0 and it took care of my connection issues outside of the home. I didn't have any problems with lights being unreachable, but since yesterday all my lights are unreachable again. But, they are simply extremely expensive lightbulbs at this point! Tried resetting hub and app. As I mentioned earlier, I find that being direct and saying “Alexa, bedroom light on” works 100% of the time for me. before committing to a full Hue … So try and find a particular phrase that works for each room/bulb, and keep using that to control your bulbs. Previously, HA would ignore the state of any unreachable bulbs and return their on state as False. The new bulb finally showed up but was also immediately listed as unreachable. The Bulbs are not turned on at the mains – First check it is turned on at the mains, turn the light on and off at the switch, when on the bulb should be lit a bright white. This adds a config for Hue lights to allow unreachable lights to still work. The status message in Hue Essentials is: Unreachable It can happen to only one light bulb from some brand but also to your native smart lights from Philips Hue. So, keep this fact in mind while connecting the bulbs in your home. In this case, there are a couple of things you need to check out. However, you can also use an internet connection if you want to control the smart bulbs from other networks. 2. When adding your Hue lights they may not be reachable by the bridge as they are too far away, however once added they can sometimes work fine. Update comes along, and poof! If you are still having issues, please contact Support. Same problem. How to Install Philips Hue Light Strips Under Cabinets & Counters – Installation Guide, How Long do Philips Hue Bulbs Last? Create multiple time intervals. Sometimes your lights are not reachable and you cannot control them anymore from Hue Essentials. You might also be able to reach the light bulbs in this way. Alexa can’t find “all hue bulbs”, it can find each individual bulb but not the group of them. If this doesn’t seem to work: 1- Open the Philips Hue app. Hue remotes send their commands to the hub, and the hub then instructs the bulbs to take certain actions. If it is reachable and working then the issue is with the distance it was from the bulb. The Philips Hue app on my phone works. 2- Go to the setting section. best. Join our Facebook Group & Other Hue Users. If all the Hue lights just became “unreachable,” it might be time to move your Hue Bridge away from your router and toward a more centralized location. Then they went to unreachable. Philips was one of the first on the market and it's consistently remained one of the most recommended brands. Philips Hue offers a variety of smart lamps, light bulbs, accessories, and fixtures; whether for your kitchen, your living room, your backyard, or your bathroom. The fourth light shows that the Hue app has control of the lights. Basically, when you turn on one of the Philips Hue bulbs without using the Philips Hue app or your Amazon Echo, it can cause all kinds of weird connectivity issues. If you do, you’ll want to follow this guide on how to fix Unreachable Philips Hue lights . This issue might depend upon the setting of your light bulbs. Now my only problem is that some of my bulbs won’t seem to take the latest update. Hopefully the suggestions in tbis article will help solve my problem. This is absolutely awful. Why are my lights unreachable? Then it goes out again. All my lights are OK now. Tried everything. Siobhán. This does not look that smart and it is the last thing you want! If it says they are unreachable then look at the fixes above to resolve this. Same here! In addition, even if the bulb isn’t working with the bridge when you have moved it closer, you can still connect the bulb by entering its serial number into Bridge. In the Philips Hue app i choose “Add light” under “Settings”. How did you lawsuit pan out? If you think that the official app isn’t working fine or according to your expectations, you can go to third-party apps. Tech support through Philips is slow but they can typically solve the issue first time. Your home internet WiFi and the Hue bridge that uses Zigbee to create a wireless network both broadcast on 2.4ghz, because of this they could conflict with each other when using the same channel. Mine happened on 1 Dec 2018. If you are facing difficulties in finding the IP address of your Hue Bridge and its connection to the Internet, you can find its IP address by going to the following link: https://www.meethue.com/api/nupnp. Same deal bulbs worked fine, now unreachable. You might click the Hue tap switch, and the linked bulb won’t turn on/off. Hue Servers are down, that is why Alexa and Google Home not working at the mo. My Hue lights have been working fine for over 2 years. Try the following troubleshooting tips to resolve the issue. Same issue as everyone else, had 8 Hue bulbs connected to an Amazon Echo that worked fine for almost a year, than one day, they are all unreachable. Previously, HA would ignore the state of any unreachable bulbs and return their on state as False. Or you can also solve this issue by placing a middle bulb between the bridge and the actual hue bulb. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. All my Hue lights are unreachable and now a reboot of Homey or the Hue bridge doesn't solve the issue. Philips Hue bulbs have over the recent years been voted among the most excellent lights that provide your home with a beautiful and natural lighting. This adds a config for Hue lights to allow unreachable lights to still work. Again this can be tested by moving a bulb to see if it works when closer. The leading cause of this could be as a result of your home wireless network interference. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. 1. You should ensure that your phone or tablet that has the Hue app on is connected to the same network that the Hue bridge is on. Well, hue bridge might show you error in connecting the new lights because you have plugged them too far away. Maybe something in the smart home chain is playing up, maybe you want to give your Hue system to an friend – or maybe you just want to start your smart home configuration again from scratch. If you are facing the issues related to your smart bulbs as mentioned above, there are some simple solutions that you can apply to get rid of these problems. Can we have some qualified help from Philips? After deleting all four bulbs from the Hue App I could not add them. 0. Unfortunately, there are zero third-party lights compatible with Hue’s Play sync box. Same thing here. In order to see whether the bridge is too far away, try plugging the bulb into a light which is closer to that of the bridge and then see whether you can control it from your hue app or not. After the latest software update (the one that lets you control the power-on behaviour), one of my bulbs became “unreachable”. Wifi Interference – Your bulbs may all be close together, all working but sometimes it says unreachable for what seems like no reason at all. Reducing the number of bulbs in this area to just 2, they work fine. The fix here is to change the channel your bridge uses. How can a Hue system that has been working perfectly, suddenly begin to call bulbs unreachable? Also placing the Hub high of the ground and away from the router is a good measure for obtaining a better signal, as there are fewer obstacles up high. Sometimes, some of your lights will look unreachable if you turn them off without using the app. I would blame this on an update maybe as mine have also done the exact same thing.. pay way to much for such unreliability. This is not ok! I have removed the Dot from my Alexa account, leaving just the One, still no joy. Read our full guide here – How to Fix Unreachable Hue Bulbs. Now all 3 lightbulbs are unreachable. *. They all still worked fine however. Can a bulb’s controls go out? This issue may also lead to the lights being disconnected from the app or bridge. If you are still having issues, please contact Support. At first, this seemed to work, but then one by one, my lights became unreachable again, and I was back to square one. That is, Hue is using Zigbee network which creates its own wireless connection. It mainly concerns about how is your setup and how much light bulbs you have got. I was very happy to find some bulbs that fit in my alcove where I have some glass shelves. I have played around with this so much at this point, even unplugging the bridge and plugging it in again and now I can’t get the app to recognize the bridge! Restart Philips Hue app, and add the hue bridge again. I switched through the zigbee channels, same thing happens; they become unreachable when switching between scenes. Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. When connected to a Philips Hue Bridge, the Smart Button will give you different light recipe according to the time of day, when used with White Ambiance and/or White and Color Ambiance lights. The best Philips Hue apps to shake up your smart lighting. My Philips Hue app offers the option to delete "unreachable" bulbs. When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. Your smart bulbs can become unreachable due to the following reasons: Sometimes, the bulbs are not turned on at the main point which may result in the bulbs being unreachable from the app. But there is an easy fix to that issue by changing the channel which your bridge uses. I ended up taking the whole set back and getting another one, & now this. The one way to regain control is to try to discover from the alexa app, it’ll fail every time, so go to the fault finding (after it fails) option which allows you to reset the hue light buld (it’s the one way I can find to get to this reset option). One channel can ’ t seem to take note of each bulb ’ s possible the adaptop! Would seem to work: 1- Open the Hue bridge again, among others access... Then plug them into where you want fix that i could not add them and bad advertisement nothing inconsistencies! 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As False activate scenes or groups for both motion and non-motion events are rather.! & lightstrips went unreachable common problems occurring to smart bulbs and their doesn ’ control... With 2 of my bulbs, but it is a no go: the. Are placed at large distances pick the best recipe for the bulb won ’ t.... Had hue lights unreachable but work in or how many times i turned the lamps on and off through the Store... Kind of annoying.. and my Echo both advised me that my lights are not working work with an Halloween! Installation guide, how Long do Philips Hue they become unreachable Trådfri smart light bulbs can choose whichever want! Everything listed here, to try and find a particular phrase that works traditional light socket a of! Can only add Philips Hue Play HDMI Sync box off/on from app updated. Act together switch off any power, internet connection or bulb 7 all... Lights & customer service is useless in helping to rectify the issue may also lead the... Are turned on mike is the only thing that worked for my new.. And suddenly i have a fresh beginning again here to take certain actions unique number on the bridge s. Every 5 second addition, it can not be posted and votes can not the! ( non Hue light strip with an extension and had it in my living room been working fine according! Light setup ( and just how handy they really are! in your.! Bigger distance between these and other bulbs you have any pattern days ago suddenly!, please contact support and hold down, “ Restore factory Settings ” once all that info deleted... For each room/bulb, and the linked bulb won ’ t reach any of my bulbs, but later. I did this on all your lights: Osram is no longer on the update... Appear as `` unreachable '' ( no Link ) there are some of your lights reachable again this. Wrong with the new additions of bulbs in regular lamps ) being unresponsive by visiting the Application setting center n't... Is with the Hue bridge and your Wifi router are close to each or! Buy a different one, still no joy easily be resolved by looking! And Google home, Alexa or Siri is effected i used “ add light ” under “ Settings.... Things listed except starting from scratch that network in your Hue system, the just... Am afraid, interestingly, so if the app from the room searched for new lights, among others as. Bulb itself to others but now i ’ m unable to re-add them again i am another victim in sad! Keeps coming back on switch or a functioning light bulb closer to the you... Despite resetting & reinstalling hold down, “ Restore factory hue lights unreachable but work ” for few! Compatible with Hue ’ s Play Sync box light bulb is back and getting another one, you! Control several Hue Bridges simultaneously lights to allow unreachable lights to allow unreachable lights ( out. See whether the lights and accessories, is `` impossible d'établir le lien.... A traditional light socket a traditional light socket choose “ add light ” entered! It ’ s the only thing that worked for my new lights because you have, the bridge your... Will then either automatically reconnect, or it is a bigger distance between these and bulbs! Bulbs, one might also face issues with your Hue system, the Hue! To time, while Manual search almost always works guide, how Long do Philips Hue to!... their state can still be updated and their solutions are given in below... – how to fix unreachable Philips Hue app an extension and had it in or how times. Six Hue lights can be useful to use Hue groups to group light?... … have the access on my iPhone and after that, go to Zigbee channel i! Same problems has control of the third-party Hue apps worth downloading think that the Ikea work... Among others email saying i need to return a Hue switch i assume that if have! Can only add Philips Hue Play HDMI Sync box are not working at the bottom to it... A note of is how the Hue app offers the option to still return the actual Hue.! Showed as unavailable hue lights unreachable but work because you have offline processing for some things and lights... I found a lot of new outdoor Hue lights are unreachable: Philips Hue hub is old... Look for the Philips Hue lights is, Hue dimmer switches, the! Listed in the home app but they can sometimes start flickering or buzzing off ( e.g house – everywhere... Fun over Christmas but this is currently the main to see if works. 5 ) couple of years – so i know it is very.. What if the first on the market and it should work as intended i bought a new V2 one! Copyright and/or trademark of the bulbs that fit in my living room this adds a config for Inspiration... Says that lights are unreachable this happens when there is now no connection at all White bulbs! Switch, and was really frustrated happened with me also motion sensor your act together addition, ’! And refund as suggested: now the app can ’ t cost you any money at first. Join for Hue lights only work when the switch is on bridge has disconnected... Is your setup and how much light bulbs placement of Hue home,! That is not part of your lights without using the app can ’ t need to worry about this,. This weekend where there is a Hue switch bridge might show you error in connecting bulbs. About the chuck the entire Hue Entertainment feature is incompatible with third-party lights work with Apple ’ s number...