Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! I'm wondering if anyone else has had this problem? 2 … Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. The joys of software :-). Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. It looks like JavaScript is disabled in your browser. I have tried 3 HDMI cables and 2 different HDMI ports on the Samsung TV. My TV has a sound but no picture. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. 12/02/20: Firmware update version v6.0414 is now available for this issue. only way I can get it to go back to normal is to turn it off by the wall??? I've been getting a really weird problem with it ever since. I corrected this to be just for the TV (£674.25). The only way to solve this is to turn the TV off and on again at the wall. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. I have the HDMI cords attached Apologies if this comes off as a rant. That is my problem Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). ... TV has no sound or picture when connected to a PS5 with an HDMI cable. I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. Our site is not optimized for your current browser. If that happened to be samsung online store, good luck, they have shocking customer support. So a refund will be sent. Spin it around all the way and you’ll find the ports for the No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. Not the HDMI cable as it works from iPad. This is clearly shown in the email discussions that we've had on the 20th of September. I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. I have the PC connected directly to the Samsung TV. I wouldn't know what to suggest. Power on the TV using the button on the TV control panel, do not use the remote control. Still no luck. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? I looked the internet and it seems this problem is wide spread with Samsung smart TVs. TV sound is from the TV's digital optical out to the receiver's optical in. I have since discussed his with your supervisor JAY on the 13th of September. My Samsung tv doesn't show a picture. by Ace_ExE 04-03-2018 • latest reply by usertAIpui7XoS Friday Downloads are posted on your model support page. I got a 49" Q60R Tv a couple of weeks ago. A few days after my tv was collected i called for an update on when i'll receive my replacement. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. IMPORTANT: This article applies only to specific products and/or operating systems. I'm at he end of my Tether with this. The best of what Sony has to offer on iOS or Android. however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. I can hear the sound of the selected channel, but cant see it. If it's still a problem take it back to where you bought it. My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. Use the following guide to determine how to resolve a TV with sound but no picture. Technician's Assistant: Was there a power outage recently? Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? After you have done this, now proceed by turning both appliances on. No picture when I use an HDMI connection. It can happen a couple of times a day. Many thanks. Technician's Assistant: Anything else you want the TV expert to know before I connect you? I was told that it wouldnt be 3-5 working days for the replacement, but 5-7. 12/02/20: Firmware update version v6.0414 is now available for this issue. You agreed. It's the processes they have in place. Can some one let me know what I can do? Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. 1. Surely as soon as they have my TV they can send the replacement? Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. I had the opposite problem yesterday with no audio. Standby has no effect. He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? The computer, however, "tells" me, that the TV is connected and everything works fine. Ever since I updated the firmware I have not had any picture on the TV. To clarify is your sound from the HDMI, or from the Digital Optical out? I have exactly the same problem with my 2019 55" Q60R, which I've only had a couple of weeks. I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). I got a 49" Q60R Tv a couple of weeks ago. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. After that still no luck. I recently replace the backlights on my Samsung UN46EH5000FXZA TV. "....icon but no picture ....". https://www.sony.co.uk/electronics/support/articles/00030375 When I put the the HDMI from TV back into the projector I get no picture (just displays "searching") an the sound goes intermittently again. I have same problem. So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. Have you received the replacement TV yet or are you still waiting? I told them i wasnt happy being told something different and having a further delay. You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. I replaced the HDMI cable and the problem remains. Should be an easy bug for Samsung to replicate as it happens almost every time. I noticed someone had the same problem which was solved with the change to virgin HDMI leads. Method 4: Connect your Samsung TV to your home theater using Bluetooth. The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … The DVD plays sound but there is no picture. Can't get a picture from TV using HDMI. I tried connect via hdmi to port no. The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? Very annoying! 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). they collected today, so it’ll probably be end of next week til the replacement arrives. Hdmi cable. My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). At this stage i'm still within my rights to ask for a refund. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. My worry is that the new one could have the same issue if software related. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … my Tv is 2 years in November just passed. 1. tells me not supported by current Windows version, but this is the version came with Samsung LED Smart TV keeps turning off and on Solved! Can anyone please help/suggest a way around this mess? No picture but have sound. I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … Applicable Products and Categories of This Article. Couldn't find any resource on the net that lists s/w versions, updates and bug fixes. Q60r TV Terrestrial TV Sound but no picture. I have Dell Latitude E6230. Which was confirmed and agreed by email on the 5th of September. I received an email stating the full order amount would be refunded. I will not be sending it back because I've already mounted it to my wall and is being used with my new Samsung TV bought from you after i was told i would get the refund in 3-5 working days. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. Sony news in your inbox. I have just purchased a 55 inch q60 and have exactly the same problem. After a couple of days upon reconnecting, no picture or sound. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. 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