After about 2 weeks, the buyer reported the item as broken. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund … There are three ways to issue eBay refunds. Either way, you’re covered by the eBay Money Back Guarantee. Ask eBay to step in, let us know and we’ll help resolve the issue. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. eBay today is a minefield and new sellers are ripe for the picking. eBay: Shop by category. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Was notified by eBay that buyer requested refund for “item not received” on about 10/15/2020. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. View cart for details. they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? I have been selling these racks over ebay more than 10 years. Ebay refunded the buyer … You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. Ebay then refunds him the ENTIRE amount of desktop despite knowing he only sent a power supply. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. He could be out reselling the stuff,or he has or soon to return your item or WORSE,he is getting it verified that it is a fake,then he … I asked for a track. on ‎05-25-201904:18 PM. It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer … I sold some kids dungarees. The first is to respond to a buyer's request for a return. I returned an item I did not want and seller claims they did not receive it, there is no tracking no. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. Enter your search term to … He wanted to return it, so, I asked that he return it the same way it was sent. I’m cross as I’d specifically warned the buyer there were significant delays, and they wanted to go ahead. Recently had a cutomer who bought and picked up my items. Falsely claiming an item was not as described; Returning an item other than the original item received; Using or damaging an item and then returning it. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). Get help with an item that hasn’t arrived. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Sometimes, there might be an issue you’re unable to resolve with the seller. Basically on Ebay UK, I selled my Iphone but the seller opened up a not as described case against me and Ebay decied in there favour I knew that was untrue so I changed the return address with incomplete information but he still sent the item back and got a refund! You'll receive a notification in your Returns dashboard. Something went wrong. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. Ebay item returned but not refunded? You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. Re: Buyer refunded but refuse to return the item by some reason! Enter your search term to display live search results. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. Shop by category. Ebay asked me to return the item at my expense, so I boxed it up and put it to one side until I go into town. Just receive a notice from EBay saying they have ruled in the buyers favour. Who pays the shipping costs depends on the reason you’re returning it. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. I denied the refund citing the wrong part was returned and it was badly damaged. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. jamadaia UKBF Newcomer Free Member. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. I purchased a smart watch (US$36.99) which was defective and cannot paired to Android or iPhone. Use TAB key to navigate results. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Appeal eBay’s decision on a case for buyers. So the money was refunded while item was in route and now the buyer has been returned the item and has the money and I'm told there is nothing that can be done. When you issue a refund to the buyer via eBay. Buyer wanted to return iPhone for INAD, never received returned phone, eBay refunded buyer Posting this to see if there have been any sellers who have experienced where a buyer wanted to return an item because item not as described, seller never receives item, but eBay sides with buyer by refunding money: If you have been set up for Automatic Returns, I am pretty sure the buyer must still send the item back. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. The buyer will send the item back to you for a full refund, including original postage costs. Still buyer did not return. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. Amazon refunded buyer but item was not returned. If i was the buyer i would decline a cancellation offer and leave you a neg. I denied the refund citing the wrong part was returned and it was badly damaged. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. How to accept a return I had multiple items in my cart and paid with paypal via ebay. The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. Return shipping label credit for false “item not as described” claims. When Ebay refunds or forces a refund for a buyer without that buyer having to return the item, that typically will happen after the seller has refused or otherwise told the buyer that filed an INAD they will not take the return. To maintain that trust, we expect all members to treat each other with respect. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. A buyer requested a return, I agreed. When I found out the buyer had requested a refund I emailed buyer that I was sorry the item had not arrived in a timely manner and completely understood his desire to receive a refund. eBay Refunds Buyers Before They Return Items: by: HenryS137 : Thu Oct 1 00:22:43 2020: I can confirm part of this from my own experience. eBay refunded over the weekend, before the item was returned. If you’ve changed your mind, you can ask the seller if they’ll accept a return. Even with tracking items show delay and sellers get blamed. Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. The messages from the scammer state he is only sending power supply etc. I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. Buyer has reported it not received and ebay has refunded them. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. 4 0 No body on the other side,means he does not want to respond. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. They are a fancy brand and are 'designer distressed' denim. 1) I do not have the seller's emails address. I asked here a while back about Paypal freezing my funds. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. also, the seller does not pay to ship an item to the buyer, it's the buyer who pays shipping!!! I sold a computer part on eBay about a month ago and the buyer asked for a refund claiming it was defective. It is theft. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. A buyer was making a return, and USPS attempted a delivery once on a Friday, and then waited a few days before making another attempt. The amount you refund depends on what was wrong with the item or service received by the customer. I want to pay for the item but there are 2 issues. One way to do this is to offer the buyer a partial refund. Then, we have to call the CS and ask to closse the Return Request. Returns, missing items, and refunds for buyers. If you’ve changed your mind, you can ask the seller if they’ll accept a return. I paid through ebay. After … #. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Enter your search keyword. Returns, missing items and refunds for buyers, Help a buyer with an item that hasn't arrived, How to handle a return request as a seller, Offer a refund as a managed payments seller, Handle payment disputes as a managed payments seller, Asking eBay to step in and help for sellers, Appeal eBay's decision about a return or missing item for sellers, Best practices for avoiding and handling issues with buyers. We’ll consider all the details and be as fair as possible with our decision. I sold a Disney figurine to someone, but did not buy insurance. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. _ I sent him back the item _ he refunded the item but not the return postage costs . Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. Subscribing to an eBay Store lets you bring together all your listings in a single, branded location. Try the following response: Skip to main content. Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. Still buyer did not return. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Re: Paypal refunded buyer, but returned item not received. They'll be refunded through their original payment method. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. PayPal refused to listen when eBay buyer returned item in pieces Four months after being sold, the rotovator arrived back used and muddy, but still £112 was blocked from my … The buyer typically also keeps the item rather than going through the returns process. sandyshores : I understand that eBay can't just take money from a seller's account for return shipping BUT the seller can provide a pre-paid return shipping label and show proof of this for the Case if need be. Buyer complaine Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. Offer a refund as a managed payments seller . I feel so let down. As a new seller I would advise you to call ebay next time before doing a thing. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Next, she opened a case. Your single source for eBay seller updates, resources for success, and … We do not get a choice in the matter is the blunt answer to the question. Store subscriptions also give you access to additional tools to manage your business, along with discounted fees and an increased number of free listings per month. And in that case, I see the "eBay Money Back … Once the buyer tells you there's a problem, you've got 3 business days to resolve it. Check the seller's return policy in the listing to see who is responsible for return postage costs.. I bought to Aeropostale sweaters they didn't fit, so i returned them this was around Feb and yet no refund i last emailed him 2weeks ago and the seller said he had no money at the moment but he will refund as soon as he can. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. There are several ways you can send an item back to the seller. Always try to avoid a return. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Offer Partial Refunds . I sent an item back to the seller, but it got damaged at some point in the shipping process. After you've created your listing and successfully found a buyer, the next step is to ensure you're able to get paid. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. She claims she returned the item. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. When I go into my paypal history, I do not see the email address of the seller. We’ll review the new information and get back to you with our final decision. for return shipping since it would of cost alot more, and I cannot open a dispute now since its been to long. Ebay will FORCE a refund if required from the seller. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If the estimated delivery date has passed, let the seller know so they can help you out. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. Thread Status: Not open for further replies. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. If the item is returned used or damaged, you may qualify to issue a partial refund. We’ll review the request, and get back to you and the seller with our decision. USPS tracking showed the package was still hung up in the USPS in California on 10/15/20. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Enter your search term to display live search results. Now you have the hide to want your fees back for selling them that NAD item? For whatever reason the seller may have. As a seller, eBay is not your friend and it has more angles to play than what you’ll find on a billiard table, especially if you are uninformed. How to issue a refund on eBay. Can I still get a full refund? Check the seller's return policy in the listing to see who is responsible for return shipping costs.. I see only their ebay … I was refunded and the item arrived later. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. What is an eBay partial refund? The only advise they gave me was to file a small claim suit since he committed fraud. EBay is now issuing refunds to buyers even though items have not being returned. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. So the buyer returned and got a refund for a NAD item that you sold them. Use TAB key to navigate results. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. Enter your search term to display live search results. Then, we have to call the CS and ask to closse the Return Request. Re: Paypal refunded buyer, but returned item not received. 4 min article You can check back for updates and to find out what you need to do next. It may very possibly be a very reasonable reason. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Seller asked to have it returned and will pay me the postage (Cdn$13.45)., no tracking for the parcel since it costs another Cdn$50.00. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. Some Amazon buyers are really impatient. Seller wasn’t able to help? You need to choose how you'll arrange for the item to be returned, such as providing a return postage label. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. Clearly shown in more than one photo. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. Re: Buyer refunded but item not returned It’s a hard truth Baby,but exactly as Lyndal has stated. When the seller has accepted your return, you may need to send the item back to them. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Copyright © 1995-2021 eBay Inc. All Rights Reserved. See our other helpful articles on: If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. That was the last I heard from her. When that happens, we’re here to step in and help. In the wrong place? I asked if he wanted a partial refund, or return it. I have a buyer who was nt happy with her item and asked if she could return it, no problem we said, still waiting for item to be return? I even send Ebay photos of the returned parcel (which was 1.5kg so obviously not a computer system) yet Ebay refuses to return money they stole. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. I went through something very similar. In my past expereience, we have to wait 30days. Use TAB key to navigate results. Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Paypal refunded buyer, but returned item not received. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. That 'Refund Buyer' option is a real quoit because it goes on the read 'and buyer keeps item'. Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. Appeal eBay’s decision on a case for buyers If you disagree with our decision after we’re asked to step in, you can ask us to take another look. Hi there, Appreciate if someone could shred a light. Most sellers are also willing to accept returns if you’ve just changed your mind. Ebay refunded the buyer … Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. In my past expereience, we have to wait 30days. See Partial refund guidelines. The buyer said the item is not as described and rejected to return item. Bad experience with ebay "return request" and refund request". In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's … In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Defective and can not open a dispute of desktop despite knowing he sent... When i go into my paypal history, i do not get a choice in the matter the... Buyer must still send the item but there are several ways you can ask the seller if ’. Then refunds him the ENTIRE amount of desktop despite knowing he only sent a power.! Citing the wrong part was returned and it was damaged there might be issue! I needed to authorize the refund wrong part was returned and got a refund to question. Store lets you bring together all of our members have a great experience on.... 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To display live search results sold a Disney figurine to someone, but returned not... Other side, means he does not pay to ship an item back to you with our decision after ’! Are a fancy brand and are 'designer distressed ' denim covered under eBay Money back Guarantee got a refund eBay! Suit since he committed fraud bring together all of our members have a great experience on eBay most...