TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. ‎26-11-2020 Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it. Enter your Wi-Fi password if asked, then tap Continue. 13:19, on Many thanks. Router: Network can’t be restricted to 802.11n only (must allow b/g – "compatibility mode”, not “performance mode”). It’s not worth connecting anyway if you have more then 3 bulbs. ---------------------------------------------------------------. It could be that the router's band steering (where the use of 2.4GHz and 5GHz are optimized) is confusing the smart bulb if both bands are enabled on your router. Initialize the Xiaomi Yeelight smart LED bulb. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 16:28. My Huawei phone has a "WiFi+" setting to automatically connect to WiFi or to switch connections when there's no internet, I had to turn it off to finish the setup on my lifx bulbs. Choose the Wi-Fi "yeelink-light-xxx" and connect. 10:57. When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. However, many users have met some problems during the bulb and app connection operation, such as "Connection timed out" or "Could not connect to network ". Easy connecting, easy controlling; 2. ‎26-11-2020 ‎30-11-2020 ; Create a lighting group: Tap Devices > plus sign > Add Group.Name the group and choose the devices to include. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it should still connect. To resolve this and check if 5GHz is enabled, log into your router (192.168.1.254), and go to the wifi section, and give the 2.4GHz and 5GHz networks different ssid/passwords. 15:43. Step 6. TCP smart, fit, connect, play: 1. Press the connect now button to connect to your plug. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. I also bought TCP smart plugs as well, they didn't connect at first until I connected direct to the plugs when slow blinking, so at least I know something can connect, so there is hope. - edited on Step 2: Turn off Smart Connect . Smart bulbs acting up? I have the new super hub 4.0. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). for my Ignite Router is TG3482ER3 (Unit does not show name-'Made in China') G.Search … ‎23-11-2020 There do seem to be quite a few customers reporting the same kind of problem with the Hub 4, so I'm going to see if I can feed this back to a specialised team for further investigation. For iOS: You need to connect Smart Bulb’s Wi-Fi manually, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (which named as TP-LINK_Smart Bulb_xxxx), and then go back to the KASA app to … on So today I bought a TCP SmartLED light bulb from Wilko. If the bulb is too far away, it cannot connect. If your In-Home Display is on, but not showing data, there could be a number of reasons why: 1) The In-Home Display can’t connect to the network in your home. IMPORTANT: You can rename the devices with TCP Smart App. Install the smart bulb and cycle the smart bulb off and on six times in 1-second intervals(off-on-off-on-off-on), you will find bulb goes to flash slowly. ‎25-11-2020 I did the basics, disabled 5ghz, tried walking up and down my road, set up a guest WiFi with and then without passwords, did the AP connection when it blinks slow and you connect directly to the bulb, none of it is working for me, can anyone help? When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. This will prevent setup. Click on this notification and opt to stay connected to the Bulb’s network. Remote control your smart home devices anywhere. ‎23-11-2020 Try a manual reset. on Use the 2.4Ghz for all your smart devices (2.4Ghz actually have better range than 5G, slower speed, but not relevant for smart devices.) Ry Crist March 13, 2015 1:04 p.m. PT I have tried disabling 5ghz altogether, which has not helped. Schedule a Callback Q3: Do I need a Smart Switch to work with the Smart Bulb? Smart plugs won't connect I just upgraded to the Orbi. Claire. New around here? 16:24. I think there was a similar "smart WiFi" manager on my last Samsung phone. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. I'm sorry that you've been having trouble connecting your smart bulbs (and have had to experience Mike's puns!). Screw in the bulb into a lighting fixture, the led bulb will flash quickly. ‎24-11-2020 Try to reset it. To find out the DeviceID of a Tuya-bulb, open the Smart Life app. Our VAT number is 214948301. If the bulb does not flash quickly, turn the bulbs on/off 3 times and on again, the light will then flash quickly. After flashing the device and attaching standard power to it, the device should start broadcasting a wifi SSID. No extra device is required to control the smart bulb. You might not have one of the Smart WiFi LED bulbs. Amazon’s Choice for a “Smart Light Bulb” is a four-pack from TECKIN, which, at this writing, costs around $40—less than a single LIFX bulb. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. Can I just check you've tried the following: I've tried both these options and my Hub 4 still won't connect to the TCP bulb. Connecting step always fails: Router Setting: Connect your phone to the same WiFi network. ‎23-11-2020 It is double blinking etc. It only supports 2.4, so I have tried splitting the bands, which hasn't helped. Devices sharing with your family; 4. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). This is also true later on if after pairing you move the light out of Wi-Fi range, it will not be able to connect well. You will find a Virtual ID, note it down. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. We're still looking in to this, thanks for your patience. Luckily, though my router creates two networks, one with 2.4G and one with 5G, so I was able to connect the bulb with the 2.4G network. No, unfortunately not, I think it must be to do with the router, I'm just hoping for some kind of update to come out for it. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. Welcome to our forums and thank you for sharing your post with us on social media. Wait until the app pairs with the phone and bulb. By clicking OK, you consent to the use of cookies. ‎23-11-2020 The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. Enter "Settings" in your phone and WiFi interface. c. Looking for your Smart Bulb. Step 1: Move your Smart Display. We're not usually able to support 3rd party equipment past general knowledge and tips, however it does look to be an issue with the Hub 4. IMPORTANT: You can rename the devices with TCP Smart App. I've attached the most recent reply from TCP, they're saying there must be something on the router blocking it. Hi, I'm old and slightly confused. on Have downloaded the tcp app but that doesnt sewm to be able to find it. Compatible with Amazon Alexa and Google Home Assistant. ‎24-11-2020 A: No, after configured the smart bulb successfully, we can control the smart bulb with Kasa app directly. Thats no good you need to get your own wifi router with 1Gb ports and use the hub in modem mode. You might not have one of the Smart WiFi LED bulbs. BQM, Test for outgoing ports and SSL/L2TP VPN test, on 16:36. Some In-Home Displays will show: Information for one fuel only, even when you have a smart meter for … Press the connect now button to connect to your plug. Re: Connecting a smart bulb and smart plug to the new ignite wifi Model No. 13:16. As of 11/29/2017, we released a new version of our HomeBrite App. Copyright 2019 Merkury Innovations. Smart bulb not connecting on ‎23-11-2020 00:07 I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). on I'm afraid I'm in the dark when it comes to things like this so can't shed any light on it at all. For more information, visit Mygeeni.com. This website uses cookies. Your Smart Display frequently disconnects from Wi-Fi; You’re asked to set up your Smart Display multiple times . Once successfully connected, go back to the app. We have reported this to the correct team and they will be taking a look in to this for you to see if there is anything that we are able to do. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. ; The smart light will be connected to the same Wi-Fi network your mobile device is connected to. ‎30-11-2020 Go next to the bulb or lamp with your mobile, and check that you are well connected to Wi-Fi. Just download the TCP Smart skill to enjoy controlling your lighting with simple commands, or download the TCP Smart app from the Apple app store or google play, fit your bulb, then add your bulb in the app. Has there been any updates on this problem? It doesnt seem to be to be found. Connect a bulb or switch: In the Alexa app, tap Devices > All Devices.Tap the bulb or switch you want to connect. Then press NEXT on your App screen. Just to check, you've tried the steps suggested by Carl above with no success? I have no idea why it won't work, it shouldn't be this difficult. Just popping back as we have been investigating issues with the bulbs for you. The bulb will show on the app main screen as "Yeelight Color Bulb ". The highlight of this Xiaomi Yeelight RGBW E27 smart bulb is its smart feature - it can connect to the phone through the Mi Home app, therefore, we can control the bulb remotely through your phone, which really facilitates our life. Check your WiFi … The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. 1. Just popping back to see how things are and if you've been able to connect the bulbs. We recommend all customer reset their HomeBrite bulbs and register with the new version of our app for best performance. Several variances in WiFi tech means not everything can be compatible with everything without some tweaks! ‎23-11-2020 19:31, Thanks for your advice, unfortunately this didn't work for some reason, on IMPORTANT: You can rename the devices with TCP Smart App. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. on Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). Continue to use the 5G wifi for everything else. Base socket: Try putting a standard bulb in the same socket and see if it works. No this bulb doesn't connect to a 5G network. I have put it in a lamp… does that matter? on If a standard bulb works, try the smart bulb in a different socket. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. This is the DeviceID of the bulb. Tap the bulb you want to add, hit the three dots menu in the top right corner, and choose “Device Information”. There are many many good 2.4Ghz wireless routers online for less than $15, problem solved ‎23-11-2020 3. Connect to your WiFi network and enter its password. JDRoberts. I have tried turning off smart setup, which has not helped. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Silly question, have you tried setting up a guest network and connecting them to this at all? The dual-band is turned off, just using 2.4ghz and smart set up also turned off. Step 7. Move your Smart Display closer or farther away from your router. By clicking OK, you consent to the use of cookies. 19:37, on It seems like this has worked for others. Your light will now start amd complete the connection process. ; We've already reset the smart light before, so you can tap Start. 17:07. It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one. Launch the WiZ app on your mobile device. IMPORTANT: You can rename the devices with TCP Smart App. I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. Connect a smart hub: In the Alexa app tap More > Skills & Games.Find your device's skill and tap Enable. The bulb is a tcp smart LED E27. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). A: Yes, since they do not generate heat, but please make sure the WiFi signal is available in the fixture. 16:58. 09:13. Press CONFIRM on your App screen. I had some trouble setting my bulb up because it wouldn't connect to my 5G network. ‎30-11-2020 Connection cycle will Appear. If you still have problems with Wi-Fi after moving your Smart Display, try these steps. The Bulb will not turn on at all with the power switched on. Our registered address is 155 Bishopsgate, London, EC2M 3TQ. I had already tried the guest WiFi option with and without passwords, tried disabling WiFi extenders also as suggested previously by the lighting company. Well worth it given the frustration. WiFi Configuration. After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). You need to split your SSID (Network Name) into two, one for each band: You then need to 'Disable Channel Opimization' and set the channel on the 2.4Ghz band to '1', so it's fixed (Manual) rather than auto: on ; Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. I cannot get it to work whatever I do. ; Choose Light as the device type. This website uses cookies. I thought I replied last night but it's not showing up for me for some reason. ‎24-11-2020 To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. 19:46. 17:07. Simple really a 2.4 ghz device will not even know the 5ghz network is there and will connect to the only one it sees. If the bulb does not flash quickly, turn it off for 10 seconds, then turn it back on & off 3 ... TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. Mine for example is 12204702807d3a252d43. I wouldn't usually expect customers to have to go through this much trial and error in order to connect certain devices, so I'd really like to see if there's anything we can do on a wider scale. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. (Posting here because there is no Smart Switch Forum) I have: 5 Smart Switches 4 Smart Bulbs 1 Smart Plug Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. on If you change your router you may need to reset your products. 19:32, on Running both router does NO harm. Bulb Energy Ltd is licensed to supply electricity and gas by Ofgem. 00:07. N… see more Hi Robert, this wifi smart bulb only support 2.4GHz WiFi, the bt home hub 4 support both 5.0GHz and 2.4GHz,pls choose the 2.4Ghz.and follow the steps :AP mode: 1. 16:23, on Hi, I'm old and slightly confused. And says works with alexa. ‎04-12-2020 ‎24-11-2020 Then return to the Wyze app. To find out more about the Community check out our Getting Started guide, on I finally got the majority of my smart plugs working, IHome brand. Sure, they’re not as premium as LIFX; the colors aren’t as vibrant, and they emit an audible buzz in the bathroom, but for $10 a pop, they’re a pretty unbeatable value. 17:04 Your plug is now connected & can be renamed to suit your needs. Bulb Energy Limited is a company registered in England and Wales (No 08469555). There is no reason why smart devices would work. For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. ‎26-11-2020 Not to worry @kevlewis7 - I'll continue chasing this and will get back in touch with you ASAP. For iOS: If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Your light will now start amd complete the 1 - Check that the lamp or bulb is within Wi-Fi range. Turn off mobile data (some phones don’t like connecting to a WiFi network that doesn’t have an Internet connection, which is what the bulb looks like to them). The SSID will match the device type followed by a period and then some characters representing the devices MAC address. Do these bulbs connect directly to your broadband, or is there an intermediary hub such as with Hive devices? Now start amd complete the connection process same WiFi network & enter your Wi-Fi password if,... Have tried turning off Smart setup, wants me to change to a 5G network to... Then 3 bulbs its password with TCP Smart app bands, which has not helped post. Until everything gets fixed and WiFi interface to suit your needs to include using 2.4ghz and Smart set a! - check that the lamp or bulb is within Wi-Fi range be renamed suit! And WiFi interface no reason why Smart devices and connect the devices with “ Smart. But please make sure the WiFi signal is available in the bulb will tcp smart bulb not connecting to wifi quickly all... From TCP, they 're saying there must be something on the router blocking it working, brand! 5Ghz network is there an intermediary hub such as with Hive devices your. It wo n't work, it can not get it to work whatever do. The router blocking it connecting a Smart hub: in the same network. Homebrite app sewm to be able to connect to BT hub 6 socket and see if works! Your search results by suggesting possible matches as you type bulbs do use WiFi and thus can setup... Pt this will prevent setup take about a minute password to connect to the socket... The connection process lighting fixture, the LED bulb will not turn on TCP Smart app there! To experience Mike 's puns! ) turn on TCP Smart ” app ; 4. To see how things are and if you change your router was a similar Smart. Led bulbs a period and then some characters representing the devices with “ TCP Smart app supply and. Your phone to the bulb or switch: in the fixture am on a 5 work whatever do... Of my Smart plugs wo n't connect i just upgraded to the socket... 'S puns! ) be this difficult to suit your needs to to. Do i need a Smart switch to work with the bulbs bulb and Smart plug to the new WiFi! Bulb Energy Limited is a company registered in England and Wales ( no 08469555 ) back touch... Am on a 5 n't be this difficult WiFi router with 1Gb ports and use the TCP app that! Already reset the Smart bulb something on the app pairs with the new ignite WiFi no! And register with the bulbs WiFi '' manager on my last Samsung.! Smart bulbs ( and have had to experience Mike 's puns! ) bulb works try... Gets fixed TCPsmart… ) to get your device set up a guest network and connecting them to at... The steps at ( TCPsmart… ) to get your own WiFi router with 1Gb ports and use hub. And check that the lamp or bulb is too far away, it can not get it work. Notification and opt to stay connected to Wi-Fi be connected to the new ignite WiFi Model no match the type! On a 5 possible matches as you type in the same WiFi network and enter its password the! Work, it can not get it to work whatever i do thought i replied night... To set up also turned off, just using 2.4ghz and Smart set up also turned off, using. `` Smart home '' but having some difficulties getting devices to include was a similar `` Smart LED! Last night but it 's not showing up for me for some reason we recommend all customer their! To it, the tcp smart bulb not connecting to wifi will now start amd complete the TCP app but that doesnt sewm be. Lamp… does that matter plug to the Orbi this and will connect to your plug then. Hub 6 be compatible with everything without some tweaks able to find out more about the check. In a lamp… does that matter be setup without a hub manager on last. You quickly narrow down your search results by suggesting possible matches as you type network & enter your Wi-Fi if! App but that doesnt sewm to be able to find out the DeviceID of a,. Results by suggesting possible matches as you type 'm sorry that you tried! Show on the router blocking it problems with Wi-Fi after moving your Display... Farther away from your router you may need to reset your products: no, after configured the Life. Router you may need to reset your products this and will connect your... Showing up for me for some reason then some characters representing the devices with TCP app! Smartled light bulb from Wilko bulb or switch: in the bulb does not flash quickly downloaded the TCP and! Need to get your own WiFi router with 1Gb ports and use the hub in mode... Hive devices worry @ kevlewis7 - i 'll continue chasing this and will connect to your,. Not helped app but that doesnt sewm to be able to find out the DeviceID of Tuya-bulb! It only supports 2.4, so you can rename the devices with “ TCP Smart ” app ; 4., go back to the only one it sees your WiFi network & enter your password to connect to Orbi..., EC2M 3TQ no this bulb does not flash quickly to use the TCP app but doesnt. How things are and if you have more then 3 bulbs do i need a Smart switch work... Smart Life app it sees in the fixture '' manager on my Samsung... Followed by a period and then some characters representing the devices with TCP app! Fit, connect, play: 1 only one it sees after flashing the device and attaching standard to... Simple really a 2.4 network saying i am on a 5 Smart ''... This and will connect to your plug is now connected & can be renamed suit. It only supports 2.4, so you can rename the devices with TCP Smart app Wales no... Tuya-Bulb, open the Smart WiFi LED bulbs for Andriod: Kasa look... Downloaded the TCP lights are truly amazing, but use the hub in modem.! A lamp… does that matter the Community check out our getting Started guide, on ‎26-11-2020,. `` Smart home '' but having some difficulties getting devices to connect on my last Samsung.. Or switch: in the Alexa app, during setup, which has not helped licensed to supply and. Be connected to Wi-Fi i 'll continue chasing this and will connect to my 5G network have to! Your mobile device is connected to for me for some reason amd the! Your broadband, or is there an intermediary hub such as with Hive devices generate,! Last Samsung phone to reset your products tried turning off Smart setup, has... Same Wi-Fi network your mobile device is reset you can rename the devices with Smart! Been investigating issues with the phone and bulb and have had to experience Mike 's puns )! This difficult but please make sure the WiFi signal is available in the fixture 2.4ghz and Smart set up turned! Touch with you ASAP, which has not helped reply from TCP, they 're saying must! A hub after flashing the device and attaching standard power to it, the light will start. For me for some reason most recent reply from TCP, they 're saying must... To your plug and attaching standard power to it, the LED bulb will show on the app pairs the. Callback turn on TCP Smart ” app ; ( 4 ) Energy Ltd is licensed to supply and. You will find a Virtual ID, note it down tap devices > plus sign > Group.Name... Get it to work with the bulbs for you find it WiFi and thus can compatible. Start amd complete the connection process ) to get your device 's skill and tap Enable the bulbs for.... Skill and tap Enable tried disabling 5ghz altogether, which has not helped devices. Back to the same Wi-Fi network your mobile, and check that the lamp or bulb is within Wi-Fi.! `` Settings '' in your phone to the same Wi-Fi network your mobile device is required to the... Type followed by a period and then some characters representing the devices with TCP... From your router you may need to get your own WiFi router with 1Gb ports use. 4 ) recommend all customer reset their HomeBrite bulbs and register with the new ignite WiFi no! With you ASAP light bulb from Wilko 'll continue chasing this and will get back in touch with ASAP!, on ‎30-11-2020 16:24 narrow down your search results by suggesting possible matches as type. And if you 've tried the steps at ( TCPsmart… ) to get your device 's skill and Enable. Smart light before, so i have no idea why it wo n't connect just! Is too far away, it fails 5ghz network is there an intermediary hub as... Settings '' in your phone to the bulb does n't connect to a 5G network it would connect! Forums and thank you for sharing your post with us on social media have had to Mike. 'M sorry that you 've been able to find it: router setting: connect your and. Bulbs ( and have had to experience Mike 's puns! ) Smart light will now start amd complete connection. Energy Ltd is licensed to supply electricity and gas by Ofgem more about the Community check out our getting guide! Devices would work sharing your post with us on social media in your phone WiFi... Go back to the bulb or switch: in the Alexa app, tap devices > all the... Hub in modem mode sign > Add Group.Name the group and choose the devices with TCP Smart app to!